JEE Main Help Line – Helpful or Clueless?
Prabha Dhavala, 15 Dec 2017, #JEE Main

With the announcement of JEE Main 2018 application form on December 1, there started a flurry of activity amongst all engineering aspirants who will be appearing for the entrance exam on April 4, 15 or 16. With the JEE Main application, came in a lot of queries from students. Doubts were expressed about eligibility, dates, filling the application form and more. This is still an on-going process as the exam caters to more than 12 lakh students. CBSE has put up some help line numbers that students should use to ask their queries. There is also an Email Id given for this purpose. The big question is – Is this Helpline really helpful or helpless?

Admissions Open Now
SRM Institute of Science and Technology

SRMJEEE Applications Open| B.Tech | 5100+ Students placed in 2018.Apply now

UPES - School of Engineering

B.Tech Admissions 2019 Open | 1064+ Recruiters | Scholarships on offer

 

JEE Main Sample Paper

Download Free Sample Paper for JEE Main

Download Now

First let’s take a look at the phone lines. There are four numbers given on the website - 7042399520, 7042399521, 7042399525, and 7042399526. Well the phone lines like every year are inaccessible.  Many students have written that they have tried calling the helplines but they cannot reach them. So we at Careers360 tried calling the contact numbers given for JEE Main 2018 and they were perpetually either busy or not reachable. How can the helpline be helpful if it can’t be reached?

Admissions Open Now
Manipal Institute of Technology

B.Tech admissions 2019, 4th among the Private Engineering Colleges in India

Amrita Vishwa Vidyapeetham

B.Tech Admissions 2019 Open | Apply through AEEE | Highest CTC- 25.16 LPA

 

Next comes the JEE Main Email ID for any queries – [email protected] In the first week of December, there was no response to any of the queries. However since the past week there have been responses from the helpline (email). However the kind of responses raises serious questions about the people manning and monitoring the emails.

 

The first email we had written was about the “Remove the image discrepancy facility”. The facility is now available but students cannot get the link to work. Calls to CBSE as usual couldn’t get through. So we wrote to CBSE asking for a clarification. The reply came back that the facility would only work for students who have been sent messages regarding any discrepancies in their photograph. In case of no such message candidates could still write to CBSE with their application number and the correct images. Candidates still reported that they couldn’t and many who had discrepancies did not receive messages from CBSE.  So we advised all of them to email. However the big question here is -why allow a facility when it is not meant to work? 

 

One frequently asked query is about eligibility considering the improvement and number of subjects. Here we had written in the first week of December to CBSE and there was no reply. Undeterred, we wrote again. This time the responses to the queries were so unbelievable that questions come to mind as to whether CBSE has seriously provided a help line or a clueless line.

Check the screen shots given below. However it must be said that after we persevered, we finally got the answer to the question in some fashion.

 

We asked a question

1

 

We got this ridiculous response

 

 

Then we wrote back again

2

We got another ridiculous answer

2

We wrote again

3

We finally got the correct answer

3

 

While CBSE did finally give the correct answer, the question still remains as to who monitors these help lines and how? The responses to the questions are seriously condensing in nature more so because it means that the query was not truly read.  If this is the state of helplines can students really rely on them? Given the state of affairs, it seems more like the helplines are clueless than helpful.

Admissions Open Now

UPES - School of Engineering
UPES - School of Engineering
Apply
SRM Institute of Science and Technology
SRM Institute of Science and Technology
Apply
Manipal Institute of Technology
Manipal Institute of Technology
Apply
Amrita Vishwa Vidyapeetham
Amrita Vishwa Vidyapeetham
Apply
Vel Tech - VTUEEE 2019
Vel Tech - VTUEEE 2019
Apply
View All Application Forms

More like JEE Main

Questions related to JEE Main

Application form for IIT Exam conducted in April for class 12 students

1 Hour ago

JEE Main application form for April Session is expected to come out in the month of February, 2019. You can stay tuned with Careers360 or the offic...

What is the fee structure for iit jee coaching for two for class 11 and 12 year programme in Resonance

2 Hours ago

To know Resonance fees structure, I would suggest you to contact them, the branch you require. They can help you better about the exact fees struct...

Sir 11th and 12th how much percentage comes in both class in Jee means and advance

3 Hours ago

In order to get admission in NITs, IIITs, GFTIs you should have minimum 75% in class 10+2 as a general category & 65% as a reserved category or...

How much marks i need score in jee mains for CSE at NIT bhoapl in ST category ?

3 Hours ago

Hello Aspirant,The cutoff is available only in the form of ranks. Last session, the closing rank for HS candidates in your category was 2010, ...

How to download best and latest version of jee mains books

2 Hours ago

If you are looking for JEE Main preparation books then I would suggest you to go through well with NCERT books, It will help you to clear your basi...

Download the Careers360 App on your Android phone

Regular exam updates, QnA, Predictors, College Applications & E-books now on your Mobile

Careers360 App
150M+ Students
24,000+ Colleges
500+ Exams
1500+ E-books