JEE Main Help Line – Helpful or Clueless?

1With the announcement of JEE Main 2018 application form on December 1, there started a flurry of activity amongst all engineering aspirants who will be appearing for the entrance exam on April 4, 15 or 16. With the JEE Main application, came in a lot of queries from students. Doubts were expressed about eligibility, dates, filling the application form and more. This is still an on-going process as the exam caters to more than 12 lakh students. CBSE has put up some help line numbers that students should use to ask their queries. There is also an Email Id given for this purpose. The big question is – Is this Helpline really helpful or helpless?

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First let’s take a look at the phone lines. There are four numbers given on the website - 7042399520, 7042399521, 7042399525, and 7042399526. Well the phone lines like every year are inaccessible.  Many students have written that they have tried calling the helplines but they cannot reach them. So we at Careers360 tried calling the contact numbers given for JEE Main 2018 and they were perpetually either busy or not reachable. How can the helpline be helpful if it can’t be reached?

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Next comes the JEE Main Email ID for any queries – [email protected] In the first week of December, there was no response to any of the queries. However since the past week there have been responses from the helpline (email). However the kind of responses raises serious questions about the people manning and monitoring the emails.

 

The first email we had written was about the “Remove the image discrepancy facility”. The facility is now available but students cannot get the link to work. Calls to CBSE as usual couldn’t get through. So we wrote to CBSE asking for a clarification. The reply came back that the facility would only work for students who have been sent messages regarding any discrepancies in their photograph. In case of no such message candidates could still write to CBSE with their application number and the correct images. Candidates still reported that they couldn’t and many who had discrepancies did not receive messages from CBSE.  So we advised all of them to email. However the big question here is -why allow a facility when it is not meant to work? 

 

One frequently asked query is about eligibility considering the improvement and number of subjects. Here we had written in the first week of December to CBSE and there was no reply. Undeterred, we wrote again. This time the responses to the queries were so unbelievable that questions come to mind as to whether CBSE has seriously provided a help line or a clueless line.

Check the screen shots given below. However it must be said that after we persevered, we finally got the answer to the question in some fashion.

 

We asked a question

1

 

We got this ridiculous response

 

 

Then we wrote back again

2

We got another ridiculous answer

2

We wrote again

3

We finally got the correct answer

3

 

While CBSE did finally give the correct answer, the question still remains as to who monitors these help lines and how? The responses to the questions are seriously condensing in nature more so because it means that the query was not truly read.  If this is the state of helplines can students really rely on them? Given the state of affairs, it seems more like the helplines are clueless than helpful.

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Lalu kumar 48 minutes ago

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Lalu KumarLast Seen: 46 min 1 sec agoJoined on: 09-Apr-2018Education Interest: EngineeringEducation Level: Class 12

In which college i can get admission through jee main ..my sc rank is 17744...within 10 days

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Monil Goyal 8 hours ago

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Monil GoyalLast Seen: 6 hours 49 min agoJoined on: 28-May-2018Education Interest: EngineeringEducation Level: In Graduation

I scored 69% in my RBSE board, can i give improvement exam in two perticular subject so that i can cleared jee main with it ?

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Md Bahauddin 7 hours ago

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Md BahauddinLast Seen: 5 hours 19 min agoJoined on: 02-Jun-2018Education Interest: EngineeringEducation Level: In Graduation

Hey Monil,

Yes you can. My friend got low marks in 2016 and in 2017 he appear in 12th again for improvement in some subject for getting admission in NITs or IITs.

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Aman Srivastavas picture
Aman SrivastavaLast Seen: 7 hours 53 min agoJoined on: 11-Jun-2018Education Interest: EngineeringEducation Level: Class 12

Sir I need IIIT Allahabad and I am in general PWD category so how much marks should I score in jee mains in 2019 any pridiction plsss aprox

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Namita Kumari 8 hours ago

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Namita KumariLast Seen: 7 hours 48 min agoJoined on: 11-Mar-2018Education Interest: ManagementEducation Level: Graduate & Above
Hello Aman, From next year, JEE Will be conducted twice in a year. Till this year, if you could score 200 marks then you can get admission in IIIT allahabad. But for JEE Mains  2019 set your targ...Read More
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Ravi Raj 8 hours ago

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Ravi RajLast Seen: 7 hours 59 min agoJoined on: 11-Jun-2018Education Interest: EngineeringEducation Level: Class 12

I have 37123 sc rank in jee mains. Can I get NIT college?

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Namita Kumari 8 hours ago

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Namita KumariLast Seen: 7 hours 48 min agoJoined on: 11-Mar-2018Education Interest: ManagementEducation Level: Graduate & Above
Hello Ravi, Sorry to inform you but your chances for NIT is not so good. You have chance for NITs of North East or you can try in your home state situated NITs through home state quota. Otherwise, cha...Read More
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Ritu Roy 8 hours ago

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Ritu RoyLast Seen: 8 hours 17 min agoJoined on: 25-May-2018Education Interest: EngineeringEducation Level: Class 12

Marking scheme for JEE mains 2019 topicwise

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Namita Kumari 8 hours ago

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Namita KumariLast Seen: 7 hours 48 min agoJoined on: 11-Mar-2018Education Interest: ManagementEducation Level: Graduate & Above
Hello Ritu, JEE Mains official Notification is not yet released. So we can't say how will be marking scheme. But we can expect it will be same as JEE Mains 2018. In case of modification, there well be...Read More

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