JEE Main Help Line – Helpful or Clueless?
Updated on Dec 15, 2017 - 1:43 p.m. IST by Prabha Dhavala
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With the announcement of JEE Main 2018 application form on December 1, there started a flurry of activity amongst all engineering aspirants who will be appearing for the entrance exam on April 4, 15 or 16. With the JEE Main application, came in a lot of queries from students. Doubts were expressed about eligibility, dates, filling the application form and more. This is still an on-going process as the exam caters to more than 12 lakh students. CBSE has put up some help line numbers that students should use to ask their queries. There is also an Email Id given for this purpose. The big question is – Is this Helpline really helpful or helpless?

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First let’s take a look at the phone lines. There are four numbers given on the website - 7042399520, 7042399521, 7042399525, and 7042399526. Well the phone lines like every year are inaccessible.  Many students have written that they have tried calling the helplines but they cannot reach them. So we at Careers360 tried calling the contact numbers given for JEE Main 2018 and they were perpetually either busy or not reachable. How can the helpline be helpful if it can’t be reached?

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Next comes the JEE Main Email ID for any queries – In the first week of December, there was no response to any of the queries. However since the past week there have been responses from the helpline (email). However the kind of responses raises serious questions about the people manning and monitoring the emails.

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The first email we had written was about the “Remove the image discrepancy facility”. The facility is now available but students cannot get the link to work. Calls to CBSE as usual couldn’t get through. So we wrote to CBSE asking for a clarification. The reply came back that the facility would only work for students who have been sent messages regarding any discrepancies in their photograph. In case of no such message candidates could still write to CBSE with their application number and the correct images. Candidates still reported that they couldn’t and many who had discrepancies did not receive messages from CBSE.  So we advised all of them to email. However the big question here is -why allow a facility when it is not meant to work? 


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One frequently asked query is about eligibility considering the improvement and number of subjects. Here we had written in the first week of December to CBSE and there was no reply. Undeterred, we wrote again. This time the responses to the queries were so unbelievable that questions come to mind as to whether CBSE has seriously provided a help line or a clueless line.

Check the screen shots given below. However it must be said that after we persevered, we finally got the answer to the question in some fashion.


We asked a question



We got this ridiculous response




Then we wrote back again


We got another ridiculous answer


We wrote again


We finally got the correct answer



While CBSE did finally give the correct answer, the question still remains as to who monitors these help lines and how? The responses to the questions are seriously condensing in nature more so because it means that the query was not truly read.  If this is the state of helplines can students really rely on them? Given the state of affairs, it seems more like the helplines are clueless than helpful.

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Questions related to JEE Main

Showing 93449 out of 93449 Questions

Can English, Hindi, and PCM be taken for top 20 percentile criteria fulfilling in JEE Mains?

Manisha 29th Feb, 2020

Hello aspirant

No, you can not take two languages for top 20% criteria .  English is mandatory.

Your main  percentage will be decided by one language subject that is English and other  four subjects in which you get high scores.And remaining subjects become additional whose marks will not be added to your main percentages.

The subject you would score lowest will automatically be excluded.


Can I get admission in CS branch with 45000 rank in JEE Mains?

Rahul ke 29th Feb, 2020
Dear Aspirant, you can't get Computer Science (CS) in NIT with a rank of 45,000.
Low NIT's like NIT Srinagar and Nagaland also don't have that much lower cutoff.
For Example-you should have atleast Rank of around 20 to 25 thousand for getting Computer Science branch in NIT Srinagar.
For NIT Nagaland you should have at least rank of around 35 thousand for getting Computer Science, but for that also you have to wait for the last rounds.
But you can get a CS in some private colleges with this rank,but their Quality of Education and Labs of CS department are not that much good.
So my suggestion to you is to try for JEE MAINS April and make rank as much good rank as possible and after that search for the colleges.

Im in WB board class 12. I have English, Bengali PCM and Computer Science as extra subject. as per boards rules final marks are calculated of best 5 among these 6 subjects. And I am very less prepared in CS. But will score 85% in total in rest subjects.Which subjects will be taken for Jee 75% rule?

Aditi Amrendra Student Expert 29th Feb, 2020

The six subjected that are taken into consideration as best five for calculation of 75% for JEE mains and advance are :

One Language Paper (English)
And any other subject different from above given

I hope this helps.

I am OBC NCL GIRL PWD candidate and I have scored 80 percentile in jee Mains 2020 Jan. attempt . Can i get good branch in any of the Top NITs?

Manisha 29th Feb, 2020

Hello aspirant

Generally 80 percentile is not good enough to get admission in top NITs. But as you from OBC NCL PWD and a girl  so you have a chance for NIT.

Expected cut off are as follows

Category                            cut off.

General                                89.548849

gen ews                                78.2174869

obc                                         74.3166557

sc                                             54.0128155

st                                              44.3345172

PWD                                         0.11371730

seeing to this list you will be eligible for top NITs


How much minimum percentile should I get in jee to get seat in good iiit in south and I belong to oBC

Prakarsh Kaushik 29th Feb, 2020

Hello Aspirant,

Its is quite difficult to predict exact JEE Rank or Percentile required to get into the college and branch of your choice. But seeing the past year data a rank between 1000-12000 (OBC Category) can get you a seat in IIITs of your choice.

You can use this college predictor for more accurate results by clicking at this link -

You can also use this rank predictor to know your expected rank -

Hope this was helpful.

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